Privacy Policy

This Privacy Policy explains in general terms how GAMAX PTY LTD CAN 101 599 437 and its various brands, including but not limited to SETRAVEL, Sports Travel Group, Honeymoon Planners and Sports Extra Travel (collectively referred to in this document as ‘Gamax', 'we' ‘our' or ‘us') protects the privacy of your personal information. We are committed to protecting the privacy and confidentiality of personal information.

We will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

The type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements.

When we sell products and services to you, we usually do so as agent for the wholesaler or provider of those products and services. The consent you provide under this statement to the collection of personal information by us, applies equally to the parties whose products and services we sell. We act as an agent for many companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you upon your request.

We will use your personal information to provide you with travel and travel related products and services.

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

• Identification of fraud or error;
• Regulatory reporting and compliance;
• Developing, improving and marketing our products and services;
• Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;
• Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;
• To facilitate your participation in loyalty programs;
• To analyse trends in sales and travel destinations;
• For marketing activities; and
• Internal accounting and administration.

We may disclose your personal information:

• as permitted or required by law;
• to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
• to our third party service providers as well as to our related entities and brands;
• to third parties such as airlines, hotels, car rental companies and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your travel arrangements; and
• to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.
• to third parties for the purpose of analysing trends in sales and travel destinations.

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.

Subject to the exceptions set out in the Privacy Act 1988(Cth), we invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial. We may recover from you our reasonable costs of supplying you with access to this information. 

Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly let us know

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at info@honeymoonplanners.com.au